FAQ - Amazon Air Cargo

Answers to your Amazon Air Cargo shipping questions

Who can use Amazon Air Cargo?

Amazon Air Cargo is available to customers who need to transport goods from point-to-point across our network, reliably, securely via air. From enterprise companies, to freight forwarders, to 3PLs to postal service providers, shippers can tender their cargo for delivery in as fast as 1-day.

I have heard that Amazon is your largest customer…isn’t my shipment at risk of being bumped in favor of Amazon packages?

Amazon Air Cargo takes its commitment to customers seriously and we honor the promise given for each shipment booked. When Amazon Air Cargo agrees to carry a customer shipment, that shipment has a ‘reservation’ and has priority over Amazon packages - you’ve booked it, we will fly it. When there are capacity constraints, the good news is that we have a vast logistics network that provides us the flexibility to ensure that committed Amazon Air Cargo shipments fly - no bumping.

What are Amazon Air Cargo rates?

Our rates are calculated based on several factors including the origin and destination of the shipment, the weight and dimensions of the cargo, the type of goods, and the level of urgency.

Is Amazon Air Cargo available globally?

Amazon Air Cargo capacity is available to shippers in the US, EMEA and Asia; specific capabilities may vary by location. Please contact our team to learn more about services available in your region.